Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (emoose GmbH, In den Hallen 9/13, 66115 Saarbrücken, Germany, phone +49 681 98573774, email: post [at] zertally.com) of your decision to withdraw from this contract by means of a clear statement (e.g. an email or a letter). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

If you requested that the service begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you informed us of your withdrawal, in comparison with the full coverage of the contract.

End of cancellation policy

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

• To: emoose GmbH, In den Hallen 9/13, 66115 Saarbrücken, Germany, email: post [at] zertally.com
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service: Zertally “Ad-free” / “Club & company” (*)
• Ordered on (*): ______
• Name of consumer(s): ______
• Address of consumer(s): ______
• Signature of consumer(s) (only if this form is notified on paper): ______
• Date: ______

(*) Delete as appropriate.